Support

Something wrong? Check the common questions first, then write to us.

Contact us

To help us help you faster, include your nickname, your phone model and a short description. We usually reply within 2 working days.

Common questions

I didn't get a sign-in code.

Check your spam / junk folder. The code is valid for 10 minutes; if it did not arrive, tap "Resend" in the app. Make sure the e-mail address is spelled correctly.

I changed phones. What happens to my progress?

Sign in on the new phone the same way (the same e-mail, Google or Apple account): your points, upgrades and scores belong to your account. Progress made as a guest stays on the old device only.

My score isn't on the leaderboard.

Scores are sent once you are online; check the connection pill on the menu. Leaderboards are for members and only count runs played on an up-to-date version of the app. The weekly board shows your single best run of the week.

I saw an inappropriate name or photo.

Open the player's profile and report it; once enough players report it, the name is reset or the photo removed. You can block the player from the same profile. Write to us if it is urgent.

How do I delete my account?

In the app: Profile → Delete account. You can also do it without the app: Delete account